How to create and manage tickets

How to create and manage tickets

Manage Tickets 

  1. Sign In to Help Center.


  2. Go to "My Area".



  3. Click your department name on the right side.
    The tickets can be searched by entering keywords in the "Search field".
    To see tickets related to your company: click the corresponded Department name on the right side. When the correct department is selected, existing tickets will be displayed.
    Tickets can be sorted by Status (on the top left) or by Creator (on the top right). All tickets created by the team will be displayed if click "Team". 



Create a ticket from the Help Desk

  1. Sign In to Help Center.


  2. Go to "My Area".


  3. Click "Add Ticket" button.
    select correct Department
    add Subject and Description
    set Priority
    set Classifications
    attach a file if necessary
    click "Submit"



  4. To access existing/created ticket details go to My Area -> select corresponded department and click ticket.
    Response from the Support Team and the whole conversation will be displayed in detail.
    A comment can be added by clicking "Comment" .A reply can be added by clicking "Reply". Ticket information will be displayed on the right side.




  5. When the issue is resolved, please click "Close ticket" button in the ticket information section.


    • Related Articles

    • How to start using Help Center

      Check your email inbox and find an invitation for FUJISOFT America's Help Center. Subject: FUJISOFT America, Inc. Customer Self Service Portal Invitation Click "ACCEPT THE INVITATION" and Open the Help Center page Enter the password you preferred ...

    • How to View Tickets

      Sign In to Help Center. Go to "My Area". Find the ticket through the following: - By sorting through Status - By sorting through who created the ticket - By sorting through Departments - By searching through keywords Once the ticket has been ...

    • How to sign in to Help Center

      Go to https://desk.zoho.com/portal/fujisoftamerica2/ Click "Sign In" Enter email and password and click the "Sign In " button. All set

    • How to use a Knowledge Base

      1. Sign in to Help Center 2. Click "Knowledge Base". The specific article can be found by entering the keyword into the Search field.  The articles related to the Group are displayed at the top of the screen and can be accessed by clicking the Group ...

    • How to synchronize on POS terminal after updating Menu

      The POS system only automatically syncs the menu every two hours. Therefore, after updating the menu, please manually sync with the server following the steps below. 1. Turn on the Business Manager. 2. Click on "LOG INTO DASHBOARD" to login to ...